Effective date: July 20, 2026
Backed by Shorewest, REALTORS®
01Privacy Policy
Heart & Home Realty Group ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have. Your data will not be sold or shared with third parties for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties.
02Information We Collect
Depending on how you interact with us — through our website, over the phone, by text message, or in person — we may collect:
- Contact details such as your name, phone number, mailing address, and email address
- Property preferences, budget, and search criteria you share with us
- Information related to listings, showings, offers, and transactions
- Communication records, including text messages, calls, and emails exchanged with our team
- Information submitted through website forms, such as home valuation or contact requests
03How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule showings or consultations
- Provide updates on listings, offers, and transaction milestones
- Send appointment confirmations, reminders, and schedule changes via SMS, email, or phone
- Improve our services and maintain accurate client records
- Comply with legal and regulatory obligations related to real estate transactions
We do not sell your personal information, and we do not share it with third parties for their own marketing or promotional purposes.
04SMS Terms & Conditions
If you opt in to receive text messages from Heart & Home Realty Group, the following terms apply:
- We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
- You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at nappleton@shorewest.com.
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy above, or contact us using the information below.
- Text-messaging opt-in data and consent are never shared with third parties, for any purpose.
05Data Security & Retention
We take reasonable administrative and technical measures to protect the information you share with us from unauthorized access, disclosure, or misuse. We retain client and transaction information for as long as necessary to fulfill the purposes described in this policy, and as required by applicable real estate recordkeeping and legal obligations.
06Your Rights & Choices
- SMS opt-out: Text "STOP" at any time to stop receiving text messages from us, as described above.
- Access or correction: You may request a copy of the personal information we hold about you, or ask us to correct inaccurate information, by contacting us directly.
- Communication preferences: You may ask us to limit how we contact you (for example, by phone only, or email only) at any time.
07Changes to This Policy
We may update this Privacy Policy and Terms & Conditions from time to time to reflect changes in our practices or for legal and regulatory reasons. The effective date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.
08Contact Us
Heart & Home Realty Group
Backed by Shorewest, REALTORS®
Phone: 920-621-1499
Email: nappleton@shorewest.com
Follow Us On Instagram
@heartandhome_realtygroup
